by Bryan Yager | May 24, 2021 | Uncategorized
First a quote: “If you’re not serving the customer, your job is to be serving someone who is.” – Jan Carlzon, Former CEO, SAS Good morning and happy Monday! First a bold statement, “We all have customers!” Well, OK, there might be a rare exception or two out...
by Bryan Yager | May 17, 2021 | Uncategorized
First a quote: “We do not learn from experience… we learn from reflecting on experience.” – John Dewey Good morning and happy Monday! It has been over a year since most of our lives were turned upside down, and inside out, by the Coronavirus now called Covid-19. Do...
by Bryan Yager | May 10, 2021 | Communication, Intentions, Leadership
First a quote: “Friends are those rare people who ask how we are and then wait to hear the answer.” – Ed Cunningham Good morning. How are you? Please don’t answer yet, I’ll come back to this question again momentarily. Two weeks ago, my MMM (What Did You Say?) was...
by Bryan Yager | Apr 19, 2021 | Finding Purpose, Servant Leadership
First a quote: “Life’s challenges are not supposed to paralyze you, they’re supposed to help you discover who you are.”– Bernice Johnson Reagon One day a long time ago, our teen-aged son came home from school and asked, “Dad, people keep asking me what I want to be...
by Bryan Yager | Apr 12, 2021 | Coaching, Leadership, Motivation, Uncategorized
First a quote: “Normal is nothing more than a cycle on a washing machine.” – Whoopi Goldberg A large portion of my consulting practice, over the years, has focused on helping people and organizations navigate change more productively and successfully. One of my most...
by Bryan Yager | Mar 15, 2021 | Leadership, Listening
First a quote: “The most important thing a captain can do is to see the ship through the eyes of the crew.” Michael Abrashoff I read the book “It’s Your Ship” by Michael Abrashoff more than ten years ago and had it on my recommended reading list for...
by Bryan Yager | Mar 8, 2021 | Leadership, Strategic Thinking, Time Management
First a quote: “Lack of direction, not lack of time, is the problem. We all have twenty-four-hour days.” – Zig Ziglar Originally Published on August 27, 2018 (I’ve had numerous requests for articles on time management.) “If only I had enough time to… (fill in your own...
by Bryan Yager | Mar 1, 2021 | Conflict, Expectations, Leadership
First a quote: “Almost all conflict is a result of violated expectations.” – Blaine Lee Good morning and happy Monday! Have you ever started a new job only to discover the job was different than you expected? Have you ever joined a team with anticipation and...
by Bryan Yager | Feb 22, 2021 | Continuous Learning, Leadership
First a quote: “One forgets words as one forgets names. One’s vocabulary needs constant fertilizing, or it will die.” – Evelyn Waugh Good morning and happy Monday! Over the weekend, while driving to my dad’s to help with weekly chores, I was listening to local...
by Bryan Yager | Feb 15, 2021 | Continuous Improvement, Leadership
First a quote: “Often it isn’t the mountains ahead that wear you out, it’s the little pebble in your shoe.” ― Muhammad Ali Good morning and happy Monday! Do you ever experience minor irritations in your life? How about in your marriage or other important...
