208-376-1701 bryan@bryanyager.com
Who Are Your Customers?

Who Are Your Customers?

First a quote: “If you’re not serving the customer, your job is to be serving someone who is.” – Jan Carlzon, Former CEO, SAS Good morning and happy Monday! First a bold statement, “We all have customers!”  Well, OK, there might be a rare exception or two out...
What Did You Learn?

What Did You Learn?

First a quote: “We do not learn from experience… we learn from reflecting on experience.” – John Dewey Good morning and happy Monday! It has been over a year since most of our lives were turned upside down, and inside out, by the Coronavirus now called Covid-19. Do...
Return to Normal?

Return to Normal?

First a quote: “Normal is nothing more than a cycle on a washing machine.” – Whoopi Goldberg A large portion of my consulting practice, over the years, has focused on helping people and organizations navigate change more productively and successfully. One of my most...
Now Auditioning!

Now Auditioning!

First a quote: “Every time you speak, you are auditioning for leadership.” – James Humes Good morning and happy Monday! Please imagine yourself in one of the two scenarios below: Scenario #1 – The vice president of your division/business unit/agency has just brought...
Not Feeling the Joy This Year?

Not Feeling the Joy This Year?

First a quote: “As we work to create light for others, we naturally light our own way.” – Mary Anne Radmacher Millions of people are in search of missing joy this year.  We can help, and just maybe, find a bit of our own missing joy in the process. In light of this...
Smiles Matter!

Smiles Matter!

First a quote: “Wrinkles should merely indicate where smiles have been.” –  Mark Twain They say that funerals aren’t about, or for, the deceased, but rather for the loved ones, those left behind, to continue on in life. In so many ways, funerals are rituals...