by Bryan Yager | Jun 20, 2022 | Father's Day, Leadership, Parenting
First a quote: “My father didn’t tell me how to live. He lived and let me watch him do it.” – Clarence Budington Kelland Happy belated Father’s Day to all the dads out there in the world. I hope everyone was able to enjoy some aspect of the...
by Bryan Yager | May 9, 2022 | Leadership, Self-confidence
First a quote: “Having low self-esteem is like driving through life with your hand-break on.” – Maxwell Maltz How often have you “berated yourself” in the last 24 hours? How many times have you chided yourself for something you said or did, or perhaps, didn’t say or...
by Bryan Yager | Apr 4, 2022 | Leadership, Problem Solving, Vision
First a quote: “Every day each of us has a choice, we can choose to be vision-led or problem-driven.” — Bryan Yager Today’s article is a nod to my dad who would have been 94 today. Besides loving his family, he loved to fish (for Walleyes mostly) and in his later...
by Bryan Yager | Mar 16, 2022 | Arrogance, Humility, Leadership
First a quote: “Arrogance repels. Humility inspires.” – Robin Sharma Republished from July 19, 2019. (I’ve been under the weather this week but plan to be back next Monday.) It is a fine line indeed. I have often thought one of the most difficult lines a leader...
by Bryan Yager | Feb 28, 2022 | Customer Service, Employee Retention, Leadership
First a quote: “Everyone talks about building a relationship with their customers. I think you build one with your employees first.” – Angela Ahrendts, former Sr. VP of retail at Apple Inc. Good morning and happy Monday, In last week’s missive, I began...
by Bryan Yager | Feb 22, 2022 | Customer Service, Employee Retention, Leadership
First a quote: “Customers will never love a company until the employees love it first.” – Simon Sinek Good morning and Happy Monday! Which group of people is more important to your business? Your customers, or your employees? This is a classic “chicken & egg”...
