by Bryan Yager | Dec 10, 2018 | Communication, Leadership, Listening, Motivation
First a quote: “Asking and hearing people’s opinion has a greater effect on them than telling them, great job.” ― Sam Walton, Walmart FounderGood morning and happy Monday! Every day people go to work asking themselves, usually subconsciously,...
by Bryan Yager | Nov 26, 2018 | Communication, Leadership, Understanding
First a quote: “What gets us into trouble is not what we don’t know. It’s what we know for sure that just ain’t so.” – Mark Twain Do you trust your brain to tell you the truth? If so, that may be a mistake. In a recent publication of Monday Morning...
by Bryan Yager | Nov 12, 2018 | Communication, Leadership, Understanding
First a quote: “You cannot see the great beauty around you if your vision is hampered by a defective lens.” Dr. Mardy Grothe The first thing professional craftspeople are taught is to respect, and care for, the tools of their trade, regardless of...
by Bryan Yager | Sep 17, 2018 | Communication, Leadership, Motivation, Self-confidence
First a quote: “I’ve learned people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Recently, one of my coaching clients shared a customer service experience he had while traveling...
by Bryan Yager | Sep 10, 2018 | Communication, Leadership, Wisdom
First a quote: “The wise man doesn’t give the right answers, he poses the right questions.” – Claude Levi-Strauss I’ll begin this week’s edition of MMM with a bold opinion… here it is: “Most of us are not very good at asking thoughtful questions. We either don’t...
by Bryan Yager | Jun 18, 2018 | Communication, Leadership, Listening
First a quote: “We put little effort into real listening, we just take turns talking.” – Bob Conklin Years ago, when I first started my consulting practice, I attended a local networking event hosted by our Chamber of Commerce. Anxious to meet potential clients and be...
