by Bryan Yager | Jul 1, 2019 | Communication, Impact, Intentions, Leadership
First a quote: “Remember, people will judge you by your actions, not your intentions. You may have a heart of gold but so does a hard-boiled egg.” – Maya Angelou I was once taught; we tend to use an unfair standard when judging ourselves versus other people. We tend...
by Bryan Yager | Mar 25, 2019 | Communication, Leadership, Listening
First a quote: “The greatest compliment that was ever paid me was when someone asked me what I thought… and attended to my answer.” — Henry David Thoreau It has been my experience and observation you will be judged as a leader, more by how you listen, than how you...
by Bryan Yager | Dec 10, 2018 | Communication, Leadership, Listening, Motivation
First a quote: “Asking and hearing people’s opinion has a greater effect on them than telling them, great job.” ― Sam Walton, Walmart FounderGood morning and happy Monday! Every day people go to work asking themselves, usually subconsciously,...
by Bryan Yager | Nov 26, 2018 | Communication, Leadership, Understanding
First a quote: “What gets us into trouble is not what we don’t know. It’s what we know for sure that just ain’t so.” – Mark Twain Do you trust your brain to tell you the truth? If so, that may be a mistake. In a recent publication of Monday Morning...
by Bryan Yager | Nov 12, 2018 | Communication, Leadership, Understanding
First a quote: “You cannot see the great beauty around you if your vision is hampered by a defective lens.” Dr. Mardy Grothe The first thing professional craftspeople are taught is to respect, and care for, the tools of their trade, regardless of...
by Bryan Yager | Sep 17, 2018 | Communication, Leadership, Motivation, Self-confidence
First a quote: “I’ve learned people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Recently, one of my coaching clients shared a customer service experience he had while traveling...
