by Bryan Yager | May 24, 2021 | Uncategorized
First a quote: “If you’re not serving the customer, your job is to be serving someone who is.” – Jan Carlzon, Former CEO, SAS Good morning and happy Monday! First a bold statement, “We all have customers!” Well, OK, there might be a rare exception or two out...
by Bryan Yager | May 17, 2021 | Uncategorized
First a quote: “We do not learn from experience… we learn from reflecting on experience.” – John Dewey Good morning and happy Monday! It has been over a year since most of our lives were turned upside down, and inside out, by the Coronavirus now called Covid-19. Do...
by Bryan Yager | May 10, 2021 | Communication, Intentions, Leadership
First a quote: “Friends are those rare people who ask how we are and then wait to hear the answer.” – Ed Cunningham Good morning. How are you? Please don’t answer yet, I’ll come back to this question again momentarily. Two weeks ago, my MMM (What Did You Say?) was...
by Bryan Yager | Apr 19, 2021 | Finding Purpose, Servant Leadership
First a quote: “Life’s challenges are not supposed to paralyze you, they’re supposed to help you discover who you are.”– Bernice Johnson Reagon One day a long time ago, our teen-aged son came home from school and asked, “Dad, people keep asking me what I want to be...
by Bryan Yager | Apr 12, 2021 | Coaching, Leadership, Motivation, Uncategorized
First a quote: “Normal is nothing more than a cycle on a washing machine.” – Whoopi Goldberg A large portion of my consulting practice, over the years, has focused on helping people and organizations navigate change more productively and successfully. One of my most...
