by Bryan Yager | Mar 16, 2022 | Arrogance, Humility, Leadership
First a quote: “Arrogance repels. Humility inspires.” – Robin Sharma Republished from July 19, 2019. (I’ve been under the weather this week but plan to be back next Monday.) It is a fine line indeed. I have often thought one of the most difficult lines a leader...
by Bryan Yager | Feb 28, 2022 | Customer Service, Employee Retention, Leadership
First a quote: “Everyone talks about building a relationship with their customers. I think you build one with your employees first.” – Angela Ahrendts, former Sr. VP of retail at Apple Inc. Good morning and happy Monday, In last week’s missive, I began...
by Bryan Yager | Feb 22, 2022 | Customer Service, Employee Retention, Leadership
First a quote: “Customers will never love a company until the employees love it first.” – Simon Sinek Good morning and Happy Monday! Which group of people is more important to your business? Your customers, or your employees? This is a classic “chicken & egg”...
by Bryan Yager | Jan 4, 2022 | Happiness, Leadership, Success
First a quote: “What the new year brings to you will depend a great deal on what you bring to the new year.” – Vern McLellan First published on January 7, 2019. Reprinted here with modifications and additions. As I draft this week’s MMM missive, Becky, my wife, is in...
by Bryan Yager | Dec 6, 2021 | Leadership, Management, Time Management
First a quote: “You have a meeting to make a decision, not to decide the question.” – Bill Gates Good morning and happy Monday! Are you excited about going to your first meeting today? Would you like to go to more meetings this coming week? Are you feeling like you...
by Bryan Yager | Aug 2, 2021 | Communication, Leadership
First a quote: “Fight for the things that you care about. But do it in a way that will lead others to join you.” – Ruth Bader Ginsburg Good morning and happy Monday! First, let me fully admit I know next to nothing about martial arts; perhaps only that it can take a...
