by Bryan Yager | Apr 27, 2022 | Continuous Learning, Experience, Strength
First a quote: “When everything seems to be going against you, remember that an airplane takes off against the wind, not with it.” – Henry Ford I suspect most of us secretly wish life was easy, smooth, and free of problems and challenges. Who doesn’t wish the last...
by Bryan Yager | Apr 11, 2022 | Agility, Engagement, Risk
First a quote: “The biggest risk a person can take is to do nothing.” – Robert Kiyosaki Hello and happy Monday. Several years ago, I had the good fortune of facilitating a “risk management” workshop for a national defense contractor. The curious thing about that...
by Bryan Yager | Apr 4, 2022 | Leadership, Problem Solving, Vision
First a quote: “Every day each of us has a choice, we can choose to be vision-led or problem-driven.” — Bryan Yager Today’s article is a nod to my dad who would have been 94 today. Besides loving his family, he loved to fish (for Walleyes mostly) and in his later...
by Bryan Yager | Mar 21, 2022 | Change, Change Management
First a quote: “Never look back unless you are planning to go that way.”— Henry David Thoreau I am often asked to facilitate workshops and deliver keynote messages designed to help organizations and leaders guide people though tumultuous times of never-ending change. ...
by Bryan Yager | Mar 16, 2022 | Arrogance, Humility, Leadership
First a quote: “Arrogance repels. Humility inspires.” – Robin Sharma Republished from July 19, 2019. (I’ve been under the weather this week but plan to be back next Monday.) It is a fine line indeed. I have often thought one of the most difficult lines a leader...
by Bryan Yager | Mar 8, 2022 | Expectations, Success, Values
First a quote: “The road to success is always under construction.” – Lily Tomlin Today is an anniversary of sorts for me, and I suspect countless others as well. March 7th, a Saturday in 2020, is a day I will not likely forget any time soon. It was two years ago...
by Bryan Yager | Feb 28, 2022 | Customer Service, Employee Retention, Leadership
First a quote: “Everyone talks about building a relationship with their customers. I think you build one with your employees first.” – Angela Ahrendts, former Sr. VP of retail at Apple Inc. Good morning and happy Monday, In last week’s missive, I began...
by Bryan Yager | Feb 22, 2022 | Customer Service, Employee Retention, Leadership
First a quote: “Customers will never love a company until the employees love it first.” – Simon Sinek Good morning and Happy Monday! Which group of people is more important to your business? Your customers, or your employees? This is a classic “chicken & egg”...
by Bryan Yager | Feb 16, 2022 | Persistence, Success
First a quote: “Your present circumstances don’t determine where you can go. They merely determine where you start.” — Nido Qubein I begin this morning with a news flash… “Tom Brady has announced his retirement from football!” OK, so maybe that is old news for...
by Bryan Yager | Jan 31, 2022 | Communication, Listening, Understanding
First a quote: “Do you really care, or are you just being a good listener?” – Barbara Smaller I begin today asking you two questions. They are: Are you an above average driver? Are you an above average listener? Did you answer in the affirmative on both questions? ...
