by Bryan Yager | Mar 8, 2022 | Expectations, Success, Values
First a quote: “The road to success is always under construction.” – Lily Tomlin Today is an anniversary of sorts for me, and I suspect countless others as well. March 7th, a Saturday in 2020, is a day I will not likely forget any time soon. It was two years ago...
by Bryan Yager | Feb 28, 2022 | Customer Service, Employee Retention, Leadership
First a quote: “Everyone talks about building a relationship with their customers. I think you build one with your employees first.” – Angela Ahrendts, former Sr. VP of retail at Apple Inc. Good morning and happy Monday, In last week’s missive, I began...
by Bryan Yager | Feb 22, 2022 | Customer Service, Employee Retention, Leadership
First a quote: “Customers will never love a company until the employees love it first.” – Simon Sinek Good morning and Happy Monday! Which group of people is more important to your business? Your customers, or your employees? This is a classic “chicken & egg”...
by Bryan Yager | Feb 16, 2022 | Persistence, Success
First a quote: “Your present circumstances don’t determine where you can go. They merely determine where you start.” — Nido Qubein I begin this morning with a news flash… “Tom Brady has announced his retirement from football!” OK, so maybe that is old news for...
by Bryan Yager | Jan 31, 2022 | Communication, Listening, Understanding
First a quote: “Do you really care, or are you just being a good listener?” – Barbara Smaller I begin today asking you two questions. They are: Are you an above average driver? Are you an above average listener? Did you answer in the affirmative on both questions? ...
