by Bryan Yager | Feb 28, 2022 | Customer Service, Employee Retention, Leadership
First a quote: “Everyone talks about building a relationship with their customers. I think you build one with your employees first.” – Angela Ahrendts, former Sr. VP of retail at Apple Inc. Good morning and happy Monday, In last week’s missive, I began...
by Bryan Yager | Feb 22, 2022 | Customer Service, Employee Retention, Leadership
First a quote: “Customers will never love a company until the employees love it first.” – Simon Sinek Good morning and Happy Monday! Which group of people is more important to your business? Your customers, or your employees? This is a classic “chicken & egg”...
by Bryan Yager | Feb 16, 2022 | Persistence, Success
First a quote: “Your present circumstances don’t determine where you can go. They merely determine where you start.” — Nido Qubein I begin this morning with a news flash… “Tom Brady has announced his retirement from football!” OK, so maybe that is old news for...
