by Bryan Yager | May 24, 2021 | Uncategorized
First a quote: “If you’re not serving the customer, your job is to be serving someone who is.” – Jan Carlzon, Former CEO, SAS Good morning and happy Monday! First a bold statement, “We all have customers!” Well, OK, there might be a rare exception or two out...
by Bryan Yager | May 17, 2021 | Uncategorized
First a quote: “We do not learn from experience… we learn from reflecting on experience.” – John Dewey Good morning and happy Monday! It has been over a year since most of our lives were turned upside down, and inside out, by the Coronavirus now called Covid-19. Do...
by Bryan Yager | May 10, 2021 | Communication, Intentions, Leadership
First a quote: “Friends are those rare people who ask how we are and then wait to hear the answer.” – Ed Cunningham Good morning. How are you? Please don’t answer yet, I’ll come back to this question again momentarily. Two weeks ago, my MMM (What Did You Say?) was...
