by Bryan Yager | Nov 12, 2018 | Communication, Leadership, Understanding
First a quote: “You cannot see the great beauty around you if your vision is hampered by a defective lens.” Dr. Mardy Grothe The first thing professional craftspeople are taught is to respect, and care for, the tools of their trade, regardless of...
by Bryan Yager | Sep 17, 2018 | Communication, Leadership, Motivation, Self-confidence
First a quote: “I’ve learned people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Recently, one of my coaching clients shared a customer service experience he had while traveling...
by Bryan Yager | Sep 10, 2018 | Communication, Leadership, Wisdom
First a quote: “The wise man doesn’t give the right answers, he poses the right questions.” – Claude Levi-Strauss I’ll begin this week’s edition of MMM with a bold opinion… here it is: “Most of us are not very good at asking thoughtful questions. We either don’t...
by Bryan Yager | Jun 18, 2018 | Communication, Leadership, Listening
First a quote: “We put little effort into real listening, we just take turns talking.” – Bob Conklin Years ago, when I first started my consulting practice, I attended a local networking event hosted by our Chamber of Commerce. Anxious to meet potential clients and be...
by Bryan Yager | Apr 16, 2018 | Communication, Leadership
First a quote; “A good head and a good heart are always a formidable combination.” —Nelson Mandela It has been my experience most aspiring leaders desire to learn how to “speak like a leader” rather than “listen like a leader”. Most people don’t realize...
by Bryan Yager | Mar 26, 2018 | Communication, Leadership, Motivation, Relationships
First a quote; ” The way to develop the best that is in a man (woman, child, employee, any person who is important to you) is by appreciation and encouragement.” – Charles W. Schwab Sometime today, take a brief minute to reflect on the most important...
