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Leadership 7 min read

Why Is It? When Kindness Lives Outside the Home!

Why are we more patient, more polite and more forgiving with colleagues, clients and strangers than with the people we love most? Bryan writes this one as a personal reflection on ground where he knows he can do better.


Why Is It? When Kindness Lives Outside the Home!

Hello, and happy Monday.

First a quote: “We are often kinder to strangers than to the people we love the most. Not because we love them less, but because we take their love for granted.” – Unknown

As you know, I often write about topics that are as much personal reflections as they are professional insights—areas where I know I have room to improve and grow. Today’s topic is one of those.

It’s something I’ve been reflecting upon in my important relationships… the question is, why is it that kindness and loving tones often live outside our own homes, perhaps even more frequently than on the inside?

Why is it that we’re often more polite, more patient, and more forgiving with colleagues, clients, acquaintances, and even strangers, than we are with the people we love most?

Why do our families, our partners, and those closest to us, sometimes experience the worst of us, rather than our very best?

The people we love most should feel safe and loved; and yet, all too often, they are at the receiving end of our stress, our careless words, or even our rudeness and short tempers.

One possible explanation is: “It’s because we’re comfortable with them.”

And while that might be true, it doesn’t make it okay. Comfort should lead to kindness, not complacency or carelessness.

A familiar pattern:

Think about this example: If a co-worker were to accidentally spill coffee on your desk, you might respond with something like, “No worries at all—these things happen!”

Yet, if your spouse, partner, or teenager did the same thing, there’s a chance the tone, volume, or words would be… very different. Again, why is that?

I’ve caught myself doing this more times than I’d like to admit. And I don’t think I’m alone.

One possible reason is that we stop editing our behaviors with our loved ones. We drop the filters we so carefully use with others. We assume forgiveness. We assume understanding. We assume they know our loving intentions.

But assumptions can be dangerous. They allow us to treat the people we cherish as if they’re less important than others—when they’re anything but.

“The people we love should never have to compete with our fatigue, frustration, or distractions.” – Dave Willis

The irony of intimacy:

We say “I love you” more often to our partners and family members than anyone else—yet sometimes speak to them in ways we’d never use with others. That contradiction should give us pause.

The very people who should receive our gentleness, patience, and full attention, often get our leftovers. Leftover energy. Leftover kindness. Leftover time and attention.

“The way we talk to our children becomes their inner voice.” – Peggy O’Mara

And the same might be said of our spouses and partners, too.

What message are we sending the people we care most about with our tone, attention, or impatience? How will you ensure your words and behaviors match the love you have for them.

Four Suggested Action Items for Showing Up Better at Home

1. Pause Before You React Just because we’re familiar doesn’t mean we should be thoughtlessly reactive. Before snapping, sighing, or letting frustration show, take one breath. Just one. It’s a small pause, but it’s enough to reset and choose a better tone and/or approach.

Try this: Before speaking, ask yourself: “Would I say this the same way to a friend?”

If the answer is no, it’s worth rephrasing or using a different ton

2. Treat Loved Ones Like Guests This one may sound odd, and yet it is powerful as long as you’re not using it as a technique to manipulate others; it must be genuine! When guests come to our home, we smile more. We listen more attentively. We put our phones down. We show interest. Genuinely!

What would it look like if we treated our family members the way we treat our valued guests and friends?

Try this: At dinner, imagine you’re talking to the most important people in your life, because you are! Listen to what is being said with words, and to what is not being said, at least verbally. Listen with your eyes and your ears!

3. Apologize Quickly and Fully We all mess up. What sets healthy relationships apart is not the absence of mistakes—it’s how quickly and sincerely we repair the damage.

Say “I’m sorry” without excuses. Add “I wasn’t fair to you,” or “You didn’t deserve that.” These words cost little but heal much. Remember an apology followed by an excuse, even if valid, discounts the apology as almost meaningless. The excuse says you’re not truly sorry.

Try this: The next time you speak harshly or act out of stress, don’t wait hours or days. Own it. Apologize quickly, kindly, and with a sincere genuineness of the heart.

“Never ruin an apology with an excuse.”

– Benjamin Franklin

4. Express Appreciation Daily

A kind word. A well thought out thank-you. A genuine compliment. We give them freely at work or with friends. Why not at home?

Gratitude shifts our mindset. It reminds us of the value and uniqueness of the people we love—and encourages us to show up while being our best selves. Our loved ones deserve our very best!

Try this: Every day, say something kind or specific to each family member. Write it down if needed. Keep it short. But make it a daily habit.

Final Thought: Don’t Save Your Best Self for Strangers

This isn’t about guilt, it’s about growth. It’s about being aware of how we’re showing up for the people who matter most in our lives.

We take our cars for tune-ups. We update our phones and computers. We even clean out our closets now and then. Why not check in on our habits at home? They might need a tune-up as well. I know mine do. I might even need a few new habits too.

Let’s do better—not because we must, but because the people we love deserve our best.

Wishing you a week of kindness, reflection, and stronger connections—especially at home.

How will you love, live, or lead, differently, or better, this week?

Bonus Quotes Below.

Related MMM Articles:

Sincerely,

Bryan Yager

“Expanding Your Capacity for Success”

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Bonus Quotes:

  • Speak when you are angry and you will make the best speech you will ever regret.” – Ambrose Bierce

  • “The way we treat our family is our real legacy.” – Louis McBride

  • “How you treat the people you don’t have to be nice to says everything about you.” – Unknown

  • “Courtesy is as much a mark of a gentleman as courage.” – Theodore Roosevelt

  • “Speak to your loved ones as if it’s the last time you might get to.” – Unknown

  • “Feeling gratitude and not expressing it is like wrapping a present and not giving it.” – William Arthur Ward

  • “Your family is your mirror. If you want to know how you’re doing as a person, just watch their faces when you walk into the room.” – Unknown

Bryan Yager
Bryan Yager 45+ years developing leaders in Boise, Idaho
"How will you live or lead differently or better this coming week?"

Bryan Yager

Bryan has spent more than 45 years developing leaders, in Boise and across the country. If this one landed, he works with organizations on leadership development, coaching, and team workshops, and the same thinking runs through his book, How to Transition Into Leadership.

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